Overnight Safety & Security Officer

Hyatt Vacation Ownership

5d • Onsite

About The Position

This position is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarms, duress alarms, and fire life safety systems. The role involves conducting physical hazard inspections, responding to accidents, administering first aid/CPR when necessary, and assisting during emergency situations. The officer will also be responsible for notifying appropriate individuals of incidents, defusing disturbances, and calling for outside assistance when needed. Key duties include completing incident reports, handling interruptions and complaints, resolving safety hazards, and escorting unauthorized individuals from the property. The role also requires reporting to scenes of vehicle accidents/thefts, using proper code responses, and completing a daily activity report. Maintaining confidentiality of all reports and documents, conducting investigations, and gathering evidence are also crucial aspects of this role. The position requires a commitment to safety training and certifications, adherence to company policies, and maintaining a professional appearance. It also involves providing excellent customer service to owners and guests, developing positive working relationships, and complying with quality assurance standards. The role requires the ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds. A flexible schedule including evenings, weekends, and holidays is necessary.

Requirements

• Overnight (Third Shift) required
• Working on Holidays & Weekends required
• US driver's License required
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• First Aid/CPR certification

Responsibilities

• Patrols all areas of the property.
• Assists owner/guests with room access.
• Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Locks property entrances when required.
• Conducts daily physical hazard inspections.
• Responds to accidents, contacts EMS or administers first aid/CPR as required.
• Assists owner/guests/associates during emergency situations.
• Notifies appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuses owner/guest/associate disturbances.
• Calls for outside assistance if necessary.
• Completes incident reports to document all Loss Prevention related incidents.
• Handles all interruptions and complaints.
• Resolves safety hazard situations.
• Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Reports to scenes of vehicle accidents/thefts.
• Calls for assistance using proper code responses.
• Completes a Loss Prevention shift summary/daily activity report.
• Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals.
• Conducts investigations and gathers evidence.
• Conducts interviews with relevant parties.
• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
• Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
• Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
• Complies with quality assurance expectations and standards.
• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors.

Benefits

• Free On-Site Parking
• Discounted meals
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Competitive pay and benefits
• Career development opportunities
• Rewarding relationships
• Culture that promotes fun, work-life balance, respect, collaboration, and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed