Overnight Retail Operations Team Member
About The Position
Nouria Energy Corporation is seeking a dedicated and customer-focused Overnight Retail Operations Team Member. This role is responsible for the proper and efficient operation of the station during their shift, ensuring profitability, growth, and exceptional customer service. Team members are empowered to go above and beyond to provide best-in-class service. Nouria Energy is a multi-generational, family-owned company operating wholesale fuel distribution, convenience stores, and car washes across New England and New York. We are committed to hiring and retaining quality people who will, in turn, provide excellent service to our customers.
Requirements
- Must be 18 years of age or older.
- Read, understand, and write the English language at the eighth-grade level.
- Perform arithmetic calculations at the eighth-grade level for making change, completing shift reports, and accounting for products.
- Ability to validate identification prior to selling tobacco and/or alcohol.
- Ability to lift up to 30 pounds and carry cases of milk cartons, soft drinks, beer, and juice containers using proper lifting techniques.
- Ability to remain calm and respond according to policies and procedures in emergencies.
- Tolerate exposure to gasoline fumes and cleaning products.
- Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store).
- Perform general housekeeping duties as needed.
- Must be able to lift up to 50 pounds at times.
- Must be able to traverse and access all areas of the store.
- Must be able to work a flexible schedule as needed.
Nice To Haves
- Good attitude
- Likes working with people
- Ready to work hard
Responsibilities
- Operate the station efficiently and within company policy during the assigned shift.
- Ensure the shift contributes to the store's profitability and growth.
- Meet customer needs throughout their visit.
- Step outside the box to ensure best-in-class service.
- Communicate verbally and in writing with management regarding store operations, especially changes or issues affecting operations.
- Interact with customers in a friendly and professional manner.
- Prepare a shift report at the end of the shift according to company guidelines.
- Provide the best customer experience to every customer.
- Greet every customer with a smile and sincere greeting.
- Suggest possible purchases and promote specials to customers.
- Assume full responsibility for the execution of the customer service program at the site level.
- Minimize safety risks to employees, customers, and suppliers.
- Ensure all environmental and hazardous material regulations are strictly enforced.
- Maintain the safety and security of the store and document any accidents or incidents.
- Manage the maintenance of the customer environment inside and around the store perimeter.
- Operate all assigned equipment safely and efficiently.
- Support the implementation of the Safety and Health program.
- Promptly report workplace accidents, injuries, incidents, or illnesses.
- Complete the new employee safety orientation procedure.
- Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
- Perform other related duties as required.
Benefits
- We are committed to hiring quality people and taking good care of them
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
