Overnight Respite Bed Supervisor

Project Hospitality•New York, NY

6d•$19 - $25•Onsite

About The Position

This role involves providing direct supervision and oversight of overnight respite bed operations, ensuring the safety, cleanliness, and organization of respite locations. The supervisor will monitor client activities, address operational issues, and provide trauma-informed support to clients experiencing homelessness. Key responsibilities include staff supervision, crisis intervention, documentation, compliance with regulations, and facility management.

Requirements

High School Diploma/GED required.
Minimum 2 years of experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or vulnerable populations.
Experience with crisis intervention, de-escalation, and case management services.
Strong communication, leadership, and organizational skills.
Ability to work independently during overnight hours.

Nice To Haves

Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.
Experience supervising staff in a shelter, respite, outreach, or drop-in center setting.
Knowledge of NYC homeless services systems and community resources.
Experience with documentation systems such as CARES, AWARDS, or similar databases.
CPR/First Aid certification and required agency trainings.

Responsibilities

Provide direct supervision and oversight of overnight respite bed operations.
Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
Conduct regular safety rounds, wellness checks, and site inspections.
Ensure clients follow program expectations, safety guidelines, and community standards.
Monitor client arrivals, departures, and overnight accommodations.
Address operational issues and communicate concerns to program leadership.
Provide trauma-informed support to clients experiencing homelessness and other life challenges.
Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
Utilize crisis de-escalation techniques to maintain safety.
Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
Support harm reduction practices and promote client engagement in services.
Provide guidance and direction to overnight respite staff.
Ensure staff complete assigned responsibilities, documentation, and required tasks.
Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
Report staff performance concerns, incidents, and operational barriers to leadership.
Assist with training and mentoring of respite staff.
Ensure completion of required overnight documentation, including respite bed logs, client attendance records, incident reports, shift reports, safety check documentation, and supply inventories.
Maintain accurate and timely records in accordance with agency and funding requirements.
Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.
Respond to medical emergencies, safety incidents, and crisis situations.
Contact emergency services when necessary and complete required incident documentation.
Ensure emergency procedures are followed, including evacuation and safety protocols.
Maintain communication with security, outreach teams, and leadership as needed.
Ensure respite sites maintain appropriate supplies, cleanliness, and client necessities.
Conduct inventory checks and communicate supply needs.
Report maintenance, safety hazards, and environmental concerns promptly.
Ensure sites are secured appropriately during overnight operations.