Overnight Resort Greeter

BallenIsles Country Club•Bend, OR

9d•Onsite

About The Position

Juniper Preserve, located in Bend, OR, is pleased to announce an excellent career opportunity for a full-time Overnight Resort Greeter! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. SUMMARY Resort Greeter will ensure to welcome our residents, members/owners and resort guests with the highest level of professionalism, and all others who enter Juniper Preserve including dignitaries, visitors, employees and supporting personnel. Each guest will be met and given a respectful and courteous entrance.

Requirements

Able to pass a drug test.
Valid Oregon driver’s license with no recent alcohol related offenses or criminal record.
Ability to read and comprehend complex instructions, memos and email correspondence
Ability to write complex correspondence with staff and guests
Ability to effectively communicate information to both guests and staff
Ability to hold and comprehend phone conversations
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to multi-task to provide solutions to situations deal with several variable
Use of Google platform, Word, Excel and Outlook
Basic Accounting skills
Ability to fully comprehend complex equipment instructions.

Nice To Haves

Guard card or DPSST licensing a plus.

Responsibilities

Maintaining a constant presence at the Welcome Cottage, must be visible to anyone entering the property.
Be able to recognize and greet by name the full time Juniper Preserve Residents.
Be familiar with the guest names scheduled to arrive at Juniper Preserve that day.
Must check both Community Services email and calendars throughout the shift and respond when appropriate.
Issues appropriate passes/access to the property with accurate directions, as well as adhering to all SOPs for contractor and vendor entry.
Patrol and lock/unlock buildings, and provide oversight for safety and security in all areas.
Must be able to review the guest’s entry both in and out of the property with the equipment available within the Welcome Cottage, as well as retrieving CCTV footage.
Must be able to remain calm when interacting with difficult guests.
Must adhere to the checklists and shift responsibilities as laid out by CS leadership.
Report any unsafe or illegal activity to the appropriate management or law enforcement agency.
Respond to any emergency, accident, alarm or disturbance to assure a safe and effective resolution to the incident.
Provide newspaper, mail and package deliveries to the property residences, and perform routine property patrols.
Abides by all provisions of established safety programs.
Interacts with members and guests in person, via email, and on the telephone in a helpful, cheerful and professional manner.
Maintain radio communication with the Guest Services, Outside Services and the Golf Shop staff and other departments as needed throughout the service day.
Communicate the arrival of any member, guest, vendor, inspector or other visitor to the appropriate department via radio, telephone or escort.
Respond to and report any emergency radio call, and connect the relevant parties in safety/security incidents.
Properly maintain all records, logs, spreadsheets, equipment and vehicles assigned to the Community Services Department.
Maintain a clean, tidy, and safe working area.
Must maintain the privacy of all guests, members & residents, and sensitive company information.
Participate in training, administrative, and education sessions as required.
Able to perform safety/security/maintenance checks on all areas as needed.
Communicate supply orders as needed to CS leadership.
Abide by all provisions of established safety programs of the Safety Committee.
Maintain grooming and uniform standards as outlined in the Employee Handbook and/or CS guidelines.
Manages workflow effectively and in an organized and timely manner.
Able to effectively handle multiple tasks.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Maintains a professional standard at Juniper Preserve including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence.
Does not discuss work related issues with members and resort guests.
Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the Community Services Manager.