Overnight Reservations Agent

Pyramid Global Hospitality • Oklahoma City, OK

11d • Onsite

About The Position

Pyramid Global Hospitality is seeking an Overnight Reservations Agent to join the Reservations team at OKANA Resort and Indoor Water Park. This role is responsible for creating, modifying, and canceling guest reservations, sending confirmation emails, answering guest questions, resolving concerns, and processing various types of reservations including group, travel agent, company, internet, and FIT reservations. The agent will also process rooming lists and route payments properly. The position is part of a supportive and collaborative work environment that encourages growth and fosters success, with a focus on creating personalized and exceptional guest experiences.

Requirements

• High School diploma is required.
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write.
• Excellent communication skills for phone or in-person interactions.
• Customer-centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Nice To Haves

• College degree preferred.

Responsibilities

• Create, modify, and cancel guest reservations.
• Send out confirmation emails.
• Answer guest questions and offer information and assistance.
• Resolve guest concerns.
• Access guest's requests.
• Process group, travel agent, company, internet and FIT reservations.
• Process rooming lists and route payments properly.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities
• Competitive wages
• People-first culture
• Retirement savings
• Growth opportunities
• Festive environment
• Perks & discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED