Overnight Reservations Agent

Pyramid Global Hospitality

12d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

Requirements

High School diploma is required
Previous reservations experience is beneficial; preferably in a hotel/resort.
Ability to work in a fast-paced environment.
Fluent in English; able to speak, read, and write
Excellent communication skills for phone or in-person interactions
Customer-centric attitude
Computer proficiency to learn and utilize the resort’s property management system.

Nice To Haves

college degree preferred

Responsibilities

Creating, modifying, and canceling guest reservations.
Sending out confirmation emails.
Answering guest questions.
Resolving guest concerns.
Accessing guest's requests.
Processing group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.
Answer guest questions and offer information and assistance.
Answer telephones according to Pyramid Global Hospitality standard.
Communicate with other departments to fulfill guest needs.
Maintain work area neat and organized.
Report all unsafe conditions immediately.
Update information in the computer systems as needed (i.e., post charges).
Complete other duties as assigned by supervisor to include cross training.
Attend all mandatory meetings.
Follow checklist for required duties and timelines.