Overnight Public Area Attendant, 11pm - 7:30am shift

Sonesta International Hotels Corporation•St Louis, MO

1d•Onsite

About The Position

Public Area Attendants play an important role in creating a welcoming, polished, and memorable experience. As a Public Area Attendant, you will help maintain the beauty and cleanliness of our public spaces, deliver warm, attentive service to guests, and support a strong team culture. This is a great opportunity for someone who takes pride in their work, enjoys staying active, and values being part of a supportive hospitality team.

Requirements

Lift and carry up to 50 pounds and push or pull up to approximately 200 pounds.
Stand and move throughout the hotel for extended periods of time.
Frequently bend, stoop, kneel, and handle cleaning equipment and supplies.
Communicate effectively with guests and team members.
Utilize basic reading, writing, and math skills to complete assignments and checklists.
Work a flexible schedule, including nights, weekends, and holidays as needed.

Responsibilities

Clean and service assigned public areas according to hotel quality standards and procedures, including: Lobby and common areas, Public restrooms, Elevator landings and hallways, Public phone and vending areas, Employee breakrooms and restrooms, as needed.
Strip, wax, and maintain floors as needed.
Clean and polish furniture, mirrors, railings, fixtures, and surfaces to maintain a polished appearance throughout the property.
Monitor cleanliness and presentation standards in all assigned areas.
Assist with periodic deep cleaning projects and special assignments.
Respond promptly and professionally to guest requests, concerns, and special cleaning needs.
Communicate effectively with Housekeeping leadership and other hotel departments to ensure efficient operations.
Promote teamwork and a positive work environment through daily collaboration and communication.
Support hotel operations by assisting in other areas when needed.
Report maintenance concerns, unsafe conditions, or repair needs to leadership promptly.
Monitor and maintain housekeeping supplies and amenities while minimizing waste.
Follow all lost-and-found procedures accurately and consistently.
Maintain a safe, organized, and professional work environment at all times.
Deliver passionate and engaging guest service.
Greet everyone warmly with a smile.
Use eye contact, active listening, and guests’ names.
Establish and anticipate guest needs.
Solve and own requests or concerns.
Thank everyone sincerely.
Treat colleagues with dignity and respect.
Foster teamwork across departments.
Contribute to a positive and professional workplace environment.