Supervisor Overnight Operations
About The Position
The Overnight Operations Supervisor leads and coordinates overnight operations across behavioral health programs, ensuring effective staffing and consistent, high-quality care for patients. The role supports overnight direct care staff through recruitment, onboarding, training, scheduling, and development, and partners with clinical, operations, and HR teams to maintain a safe and supportive environment. The position also responds to crises, communicates with parents and daytime teams, and helps ensure compliance with patient-safety protocols, documentation, recordkeeping, and required training.
Requirements
- State-approved credential or at least one year of experience working with adolescents or young adults in a mental health setting.
- Valid driver's license and eligibility for insurance coverage to drive company vehicles.
- At least 18 years old.
- Health screening, TB clearance, valid CPR, and criminal record clearance are required before employment.
- Complete CPI and CPR training within the first 30 days.
Nice To Haves
- Bachelor’s or associate degree in human services, counseling, psychology, or social work.
- At least one year of experience in a lead, supervisory, or management role.
Responsibilities
- Support the Operations Manager with recruitment and hiring for overnight shift positions.
- Ensure onboarding, initial training, and ongoing development support for overnight direct care staff.
- Partner with HR to address interpersonal and performance issues.
- Maintain staffing plans and schedules that provide appropriate supervision across assigned programs, support patient safety, and meet or exceed required staffing ratios.
- Process payroll and time-off requests and complete performance evaluations for direct reports as required.
- Intervene and provide support during crisis situations.
- Assist on the floor to cover staffing gaps as they arise.
- Serve as a point of contact for parents during ongoing or overnight crises and provide updates to clinical and operational teams.
- Communicate with daytime Operations Managers to ensure patient-safety protocols are in place during the overnight shift.
- Schedule regular staff meetings and training for overnight direct care staff.
- Conduct documentation and training audits to ensure timely chart notes, accurate records, and compliance with required training, such as Relias.
- Attend RCAs and other meetings as required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
