Overnight Operations Supervisor

Parkwell•Denver, CO

6d•$22 - $22•Onsite

About The Position

As the Overnight Operations Supervisor, you will be responsible for quality assurance of service, filling gaps in scheduling/staffing needs, responding to customer issues in the portfolio, and providing a great experience for all customers parking at your location. You will provide positive customer and client interactions while maintaining an agreeable, helpful attitude. You will also check in with all overnight team members in the portfolio. This position reports directly to Parkwell's Project Manager at the location. The schedule for this full-time position is typically overnight, from 11 PM to 7 AM, with a Tuesday-Saturday schedule, though this may vary depending on needs.

Requirements

1+ year of experience in hospitality, parking, customer service, security, transportation, or a related operations environment preferred
Previous supervisory or leadership experience preferred, with the ability to coach, train, and hold team members accountable
Strong customer service and communication skills, with the ability to interact professionally with guests, clients, vendors, and team members
Ability to work independently overnight with minimal supervision while maintaining productivity and sound judgment
Demonstrated ability to respond calmly and effectively to customer concerns, staffing issues, equipment problems, and other operational challenges
Strong attention to detail and the ability to accurately complete paperwork, audits, cash/revenue reconciliation, and operational reports
Ability to monitor staffing levels and identify coverage gaps, communicating staffing needs to management as necessary
Basic ability to troubleshoot parking equipment and technology, with the judgment to escalate issues when additional support is required
Ability to learn and follow company policies, safety procedures, and service standards and reinforce those standards with other team members
Must demonstrate a high level of integrity and accountability when handling customer vehicles, keys, revenue, and personal property
Must be dependable and punctual, particularly given the overnight nature of the position
Ability to work a Tuesday–Saturday overnight schedule, typically 11:00 PM–7:00 AM, with flexibility based on operational needs
Must be comfortable working in a fast-paced, high-pressure environment and managing multiple priorities
Must possess a valid driver's license and maintain a safe driving record, if required to operate company or guest vehicles
Must be able to stand for extended periods, navigate tight spaces, run when required, and lift up to 50 lbs
High school diploma or equivalent preferred but not required; equivalent work experience will be considered

Nice To Haves

Military experienced candidates are encouraged to apply
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
Open to applicants who do not have a college diploma

Responsibilities

Ensure coverage at all locations is adequate
Audit daily paperwork for sites within the portfolio
Greet every customer encountered with a warm and friendly greeting
Offer to assist every/any customer who appears to be in need of assistance and be able to anticipate guests' needs
Coach and train other associates on service delivery
Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer
Learn the names of key people at each site (property managers, engineers, janitorial, security, etc.)
Report immediately to management any issues related to equipment, customer, or client experience
Accurately verify, collect, and record revenue
Troubleshoot issues with parking equipment
Abide by all Parkwell safety standards and training
Secure keys in locked podium/key box
Verify ownership of vehicles keys for claim check
Perform and stay organized under stress
Maintain a high level of integrity in regards to guests, guest vehicles, and personal possessions
Report all incidents immediately to supervisor or manager
Perform other duties as requested, demonstrating flexibility and open-mindedness