Overnight Operations Manager

ABM•Lincoln, NE

4d•Onsite

About The Position

The Overnight Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of their project. This role involves leading a diverse team, engaging in regular client interaction, ensuring quality services are provided on-site in alignment with contractual agreements and budgetary requirements. The manager will achieve operational and financial goals, plan and direct activities to promote project profitability, meet financial objectives by controlling expenses, retaining current customers, and expanding billable services. This position requires working events and post-events as needed, including weekends and holidays.

Requirements

1-2 years of Supervisor experience
1-2 years of customer service experience
Working knowledge of janitorial equipment
Working knowledge of OSHA required processes
Intermediate level of Microsoft programs
Valid State Driver's License for business travel
A passion for serving others and helping others to succeed.
Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
Excellent follow-up and an eye for detail.
Anticipates problems and proactively implements preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
Excellent verbal and written business communication skills.
Excellent relational skills and experience dealing with union environment.
Understanding of the service industry practices, process and trends.

Nice To Haves

Bilingual (Spanish/English) a plus

Responsibilities

Establish work plan for overnight cleaning/housekeeping/janitorial work for a dynamic sports & entertainment based environment.
Continually survey the job site for work performance, productivity, and quality.
Deliver any training/re-training to staff in the field.
Establish metrics for productivity and labor management while ensuring that the scope of work is delivered.
Manage and oversee the labor process including employee arrival, timekeeping, deployment, dispatch, and shift completion.
Develop delegation of tasks to subordinate supervisors and leads within the staff to ensure completion of work.
Redeploy or adjust staffing based on operational priorities and timelines.
Provide customer with information regarding status of work product and completion of the scope of work.
Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
Report accidents and property damage in an accurate and timely manner.
Works closely with frontline personnel to meet customer requirements.
Determines training requirements and identifies sources to meet training and development needs.
Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
Understand applicable union contracts and develop effective working relationship with local labor unions.
Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.