Overnight Member Services Representative
Crunch Fitness - Fitness Growth Capital•Leesburg, VA
•Onsite
About The Position
This role is responsible for providing excellent customer service and managing member services during overnight shifts. Key duties include greeting members, managing check-ins, handling inquiries, promoting services, and maintaining a welcoming environment.
Requirements
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Nice To Haves
- Strong customer service skills
Responsibilities
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
Benefits
- Flexible schedule
- Free uniforms
- Training & development
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
