Overnight Manager

Omni Hotels & Spas•Bretton Woods, NH

7d•Onsite

About The Position

The main purpose of the Overnight Front Office Manager is providing the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Overnight Front Office Manager will work closely with the Director of Front Office on all overnight procedures. They should also be familiar with the A.M. and P.M. checklist.

Requirements

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Four year college degree, preferably in the hospitality industry
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.

Nice To Haves

Previous luxury hotel experience is preferred.

Responsibilities

Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Benefits

Relocation Assistance for salaried Managers relocating 50+ miles away
Long- Term Housing Options Available
Guest gym access
6 Paid Holidays
Weekly pay cycle
Complimentary meals in cafeteria
Comprehensive healthcare coverage with options for medical, dental, and vision plans.
Paid time off for relaxation and rejuvenation.
Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
Support services including an Employee Assistance Program (EAP)
Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
25% off Food & Beverage (excluding alcohol)
25% off Retail
25% off Spa Services
Discounts on Ski & Golf Rentals, Canopy Tours, and other activities