Overnight Lobby Attendant

Yotel•Boston, MA

5d•Onsite

About The Position

Cabin House Crew is responsible for the cleanliness of assigned areas and equipment by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. This role involves maintaining a high standard of cleanliness in various areas of the hotel, responding to guest needs, and supporting the overall operations of the housekeeping department.

Requirements

Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts.
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Must have upper body strength to lift to 50lbs. continually throughout shift.
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
Must be able to work with arms raised above head throughout a shift.
Must be able to maneuver fully loaded cabin crew cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
Exposure to hazardous chemicals on a continual basis.

Nice To Haves

High school degree or GED preferred

Responsibilities

Receives work assignments, signs for any related materials, i.e. keys, etc. at the beginning and end of shift.
Assist room attendants with heavy items such as mattresses and linens.
Deliver linens and other supplies to room attendants.
Maintain cleanliness and organization of floor closets and vending areas.
Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors, body fluids when necessary.
Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
General cleans assigned areas.
May collect newspaper and other items for recycling.
Maintains a friendly, cheerful and courteous demeanor always.
Performs other duties as assigned, requested or deemed necessary by management.
Approaches all encounters with guests and crew members in an attentive, friendly, courteous and service-oriented manner.
Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
Aids other crew members and departments to contribute to the best overall performance of the department and hotel.
Completes all other miscellaneous tasks assigned by Director of Cabin Crew.