Overnight Lead Guest Services Team Member

Pilot Company•South Glengarry, ON

8d•CA$18 - CA$21•Onsite

About The Position

The purpose of this job is to process merchandise and fuel transactions. This role involves leading a shift of cashiers, ensuring quality service, and assisting with various travel center functions. The Lead Guest Services Team Member is responsible for maintaining an organized and clean work area, handling guest complaints, and modeling behaviors that support the company's common purpose.

Requirements

Previous experience or working knowledge of retail operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a schedule of nights, weekends, and holidays
Background check is required

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned