Overnight Incident Commander

North Cascades Institute•Diablo, WA

3d•Onsite

About The Position

North Cascades Institute (NCI) seeks a qualified, safety-minded individual to serve as the Overnight Incident Commander (OIC) at the Environmental Learning Center (ELC) in the heart of the North Cascades. The OIC is a key member of our risk management team, is responsible for after-hours operations, responding to guest and staff needs, and overnight incident response. This position requires strong judgement, clear communication, and the ability to remain calm, professional, and responsive in a remote environment setting. While on duty, the OIC serves as the primary point of contact for after-hours needs; ranging from room lockouts and building concerns to medical or safety emergencies. The OIC collaborates closely with Daytime Incident Commanders, program staff, and the on-site director to ensure a consistent, coordinated approach to guest experience, safety, and campus operations.

Requirements

Ability to communicate kindly, clearly, and effectively through email, in person, and over the phone.
Excellent customer service, situational awareness, and problem-solving skills.
Ability to work respectfully with people from diverse backgrounds, cultures, identities and ages.
Experience with emergency response, incident command, or risk management systems.
Wilderness First Responder Certification – Current or ability to gain certification prior to start.
Must have your own vehicle due to the remote location.

Nice To Haves

A passion for working in a unique outdoor setting is a plus.

Responsibilities

Serve as the primary point of contact for after-hours needs, including room lockouts, building concerns, medical or safety emergencies.
Respond to guest and staff needs after hours.
Manage overnight incident response.
Collaborate with Daytime Incident Commanders, program staff, and the on-site director to ensure a consistent and coordinated approach to guest experience, safety, and campus operations.