Overnight Housing Worker

Fred Victor Centre•Toronto, ON

just now•CA$0 - CA$29•Onsite

About The Position

Fred Victor is seeking an Overnight Housing Worker to join their team. This role is crucial in supporting individuals experiencing poverty and homelessness to access and maintain affordable housing. The position operates within a client-centered, harm reduction, trauma-informed, and anti-oppressive framework. The Kingston Road Housing program provides safe, deeply affordable housing with supports for single individuals facing chronic homelessness, often with long-term effects of trauma, social isolation, and varying degrees of mental health and substance use issues. Fred Victor has a 130-year history of helping people rebuild their lives in Toronto and is committed to ending homelessness.

Requirements

Strong understanding of systems that cause and support homelessness, poverty, and discrimination.
Respect for the realities of poverty and homelessness.
Well-developed interpersonal skills to produce effective, productive, and appropriate relationships with tenants, the community, external agencies, and staff.
Experience working with people who are actively using substances from a harm reduction lens.
This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of their work.
Respect for, and expertise working with, tenants who are facing mental and physical health issues, active substance use, history of trauma, abuse, and social isolation, and who come from racially and ethnically diverse backgrounds.

Nice To Haves

Demonstrated experience in conflict resolution and crisis management.
Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use.
Lived experience.
Strong customer service skills.
Extensive knowledge of community-based resources.
Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
Strong team work.
Highly developed written and oral communication skills.
Highly developed interpersonal skills.
Highly developed group facilitation skills.
Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
Highly developed ability to plan and prioritize work.
Excellent written and oral communication skills.
Literacy in Word, Pirouette, Excel.

Responsibilities

Work with chronically homeless tenants to access and maintain their affordable housing.
Encourage tenant participation in the development of short- and long-term goals and community development strategies.
Use a facilitative management approach to encourage tenants to reach their goals, maintain their housing, and take responsibility for their lives and the safety and enjoyment of their housing.
Provide a welcoming, friendly, and professional Front Desk for Housing, answering phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, giving notices to tenants, and liaising with other workers and professionals.
Utilize trauma-informed community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants in developing skills to live cooperatively in their accommodation.
Provide intake, assessment, and case management services using a client-centered, strength-based, harm reduction approach.
Maintain a caseload of 5-8 lower need clients.
Deal with housing-related issues such as behaviors, social isolation, mental health, substance use, and hygiene by encouraging and supporting tenants to problem-solve and access community resources.
Identify, intervene in, and deescalate crisis situations and work with tenants to develop crisis management skills.

Benefits

Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
LTD with premiums 100% paid by employees
Paid sick leave
Float day
RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
4 weeks of vacation to start
Generous paid sick leave allowance
Comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care.
Additional insurance includes vision care and travel for emergency medical services.
Access to employee and family assistance plan.