Overnight Houseperson

Oetker Hotels•Palm Beach, FL

12h•Onsite

About The Position

The Overnight Houseperson-Public Area Attendant is responsible for providing an immaculate experience in relation to in-room-dining order delivery, cleaning, servicing, and maintaining all guest accommodations, back-of-house areas, and all public areas of the hotel during the night shift. This role ensures compliance with the company’s elevated expectations and Leading Quality Assurance standards (LQA).

Requirements

Minimum 1 year of work experience in a similar capacity with an understanding of luxury hotel standards of service.
High school graduate or equivalent vocational training.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
Must possess a valid Driver’s License in good standing.
Able to comprehend, read, write, and speak basic English, including understanding workplace policies, job instructions, and departmental and safety information.
Ability to clearly communicate with guests and hoteliers.
Knowledge of proper cleaning techniques, proper chemical handling requirements, and use of equipment.
Must be able to provide warm, friendly, and professional service at all times to hotel guests and fellow hoteliers.
Ability to frequently walk, stand, bend, stoop, kneel, climb, crawl, and handle objects and equipment; push, pull, grasp, lift, or carry items weighing up to 50 lbs.
Candidates must be legally authorized to work in the United States on a full-time basis at the time of application.
Visa sponsorship is not available for the position.

Responsibilities

Clean and stock all assigned public areas of the hotel including corridors, elevators, landings, stairwells, balconies, patios, public bathrooms, restaurants, pool area, offices, and all service areas, including those on guest room floors.
Remove trash, wipe down shelves/counters, sweep and mop floors, and remove non-floor closet items, transporting them to proper storage areas.
Timely provide linen supplies, stock floor closets, and deliver/retrieve items requested by guests and room attendants.
Safely and efficiently transport guest luggage to and from rooms, ensuring items are managed with care.
Ensure equipment is maintained and checked for proper functioning in collaboration with the Engineering department.
Ensure guest privacy is respected before each intervention in a room (cleaning, maintenance, linen delivery, etc.) or when the guest is present.
Deliver in-room-dining orders to guest rooms promptly and to the highest standard of presentation.
Transport room service trays/items from guest rooms/hallways to the appropriate location.
Maintain good relations and communicate effectively with all departments within the hotel to create an atmosphere conducive to teamwork.
Work closely with the Front Office, Maintenance, and Food and Beverage departments to coordinate the implementation of rooms and cleaning schedules for special events and high-traffic areas.
Adhere to health and safety regulations, including proper handling and storage of cleaning chemicals and equipment.
Inspect all furniture for dust, debris, foreign particles, tears, rips, and stains, and clean/remove/report damages to the supervisor.
Inspect, dust, and clean picture frames, mirrors, fire extinguisher boxes, exit signs, air vents, windows, baseboards, corners, ledges, phones, drapes, doors, planters and plants, lamps, light fixtures, and light switches. Polish all brass surfaces to a high gloss.
Ensure security of guest room access and hotel property; turn over any lost and found items to the supervisor.
Install cleaned or new drapes, make up cribs and rollaway beds and transport them to designated rooms, and turn mattresses and box springs according to the rotation schedule.
Maintain storage closet inventory of cleaning supplies, linens, and equipment; complete requisitions for low inventory supplies and submit to the supervisor.
Drive company vehicle to and from storage and laundry facility to gather and deliver linen and supplies (if needed).
Ensure personal appearance and hygiene standards are exemplary for the team and reflect a professional image for guests.