Overnight Hotel Supervisor

Pyramid Global Hospitality • College Station, TX

1d • Onsite

About The Position

The Overnight Hotel Supervisor is responsible for maintaining property safety, security, addressing guest needs, and executing engineering and rooms duties as applicable. We are looking for qualified candidates that demonstrate professionalism, integrity, and positive work ethic in all that they do. With a smaller team executing operations overnight, we rely on this individual to be versatile and proactive when opportunities arise.

Requirements

• 5+ years of previous hotel front desk, night audit, or supervisory experience preferred
• Strong attention to detail and organizational skills
• Ability to work independently and make sound decisions
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• Ability to work overnight shifts, weekends, and holidays
• Ability to stand, walk, and conduct property inspections for extended periods
• Ability to respond calmly and effectively in emergency situations

Nice To Haves

• The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work on Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.
• The Night Supervisor is expected to possess a strong working knowledge of Night Audit functions and procedures and will provide coverage for the Night Audit shift during call-out situations and low-occupancy periods. During low occupancy, the Night Supervisor may be scheduled as Night Audit while maintaining the Night Supervisor rate of pay.

Responsibilities

• Serve as the primary on-site leadership presence during overnight hours making operational and guest-related decisions as needed
• Supervise and lead the on-duty Night Auditor, night audit process and have a full understanding of Night Audit and Front Desk Supervisor Operations and systems
• Maintain an active and visible presence at the front desk and front lobby areas to monitor guest activity, operations, and service flow, utilizing camera systems as a supplemental secondary tool rather than a primary monitoring method.
• Proactively identify and address operational issues, discrepancies, or risks before escalating
• Handle all guest concerns, complaints, and service recovery situations with professionalism and discretion
• Document guest issues, resolutions, and follow-up needs thoroughly in pass-downs and/or separate email communication as needed
• Monitor guest activity and behavior to ensure the safety and comfort of all guests and employees
• Oversee that the gift shop area is being tended to appropriately
• Ensure proper handling of cash, credit cards, deposits, folios, and sensitive guest information
• Conduct routine security walks of the property including guest floors, back-of-house areas, stairwells, entrances, and exits
• Respond to safety concerns, emergencies, alarms, disturbances, or suspicious activity while enforcing hotel policies related to noise, loitering, access control, and guest conduct
• Complete detailed incident reports for any safety, security, or operational events
• Complete a light lobby round via checklist nightly when working with a NA
• Walk guest floors and BOH landings on floors 3–8 and remove or address any glassware, garbage, dirty linen, etc.
• Assist with laundry as needed
• Complete Engineering floor cleaning projects as scheduled
• Identify maintenance or cleanliness issues and ensure they are addressed and/or noted in the pass-down while responding to basic maintenance requests and emergencies within the scope of training
• Properly log maintenance issues using PurpleCloud
• Ensure temporary fixes are safe, documented, and communicated for follow-up
• Perform other duties as assigned, etc., including any tasks necessary to support overnight operations, guest satisfaction, safety, or business continuity
• Maintain detailed shift logs capturing operational notes, incidents, guest issues, staffing concerns, etc.
• Communicate effectively with morning leadership and department heads via written and/or verbal handoff
• Escalate critical issues appropriately while demonstrating independent judgment
• Ensure team members on shift are following procedures and expectations
• Model professional behavior, appearance, and communication at all times
• Maintain confidentiality of guest, employee, and business information

Benefits

• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed