Overnight Guest Services Associate - Multi-Resort

Travel + Leisure Co.•Orlando, FL

8d•Onsite

About The Position

This position is responsible for providing excellent guest service and ensuring memorable vacations from registration to checkout. The role involves extending hospitality, sharing resort and local information, providing room rate quotes, and confirming reservations. The associate will work at two different locations: WorldMark Kingstown Reef Resort and Club Wyndham Cypress Palms Resort, with a typical schedule of 11:00 PM - 7:00 AM, totaling 32-40 hours per week. Schedule flexibility is a plus. The pay rate is $18/hour for this Third Shift position.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Nice To Haves

Schedule Flexibility is a plus

Responsibilities

Provide warm welcomes to guests from around the world.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.