Overnight Guest Service Agent - Doubletree by Hilton San Diego Mission Valley

Hilton • San Diego, CA

12h • Onsite

About The Position

Join DoubleTree by Hilton San Diego Mission Valley as an Overnight Guest Service Agent and be part of a team committed to delivering warm, personalized service and memorable guest experiences around the clock. As an Overnight Guest Service Agent, you’ll play an important role in supporting our guests during the overnight hours while ensuring a smooth and welcoming front office operation. You’ll assist with arrivals and departures, respond to guest requests, address questions or concerns, and help ensure the hotel remains safe, organized, and guest-ready throughout the night. The ideal candidate for this role will possess: Genuine passion for hospitality and providing welcoming, professional guest service. Strong communication, customer service, and problem-solving skills. Previous hotel, front office, guest services, or hospitality experience preferred. Working knowledge of front office operations, including check-in, check-out, reservations, and guest requests. Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize multiple tasks. Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations. Open availability to work overnight shifts, including weekends and holidays, with the ability to remain alert and service-focused throughout the shift. Ability to walk and stand for extended periods and perform the physical requirements of the position. If you’re dependable, guest-focused, and enjoy creating a positive experience for guests—even during the late-night hours—we’d love to have you join our team! Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Overnight Guest Service Agent, you’re not just overseeing overnight financial audits and reconciliations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• Genuine passion for hospitality and providing welcoming, professional guest service.
• Strong communication, customer service, and problem-solving skills.
• Previous hotel, front office, guest services, or hospitality experience preferred.
• Working knowledge of front office operations, including check-in, check-out, reservations, and guest requests.
• Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize multiple tasks.
• Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations.
• Open availability to work overnight shifts, including weekends and holidays, with the ability to remain alert and service-focused throughout the shift.
• Ability to walk and stand for extended periods and perform the physical requirements of the position.

Responsibilities

• Balance transactions: Audit, post, and reconcile the day's financial activity across outlets
• Verify payment accuracy: Ensure all credit card transactions align with daily reports
• Investigate discrepancies: Identify and resolve any anomalies found between financial reports and takings
• Assist hotel management: Provide guidance and training to Night Managers on accurate financial processes and system use
• Support emergency response: Assist the Night Manager during emergency situations

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed