Overnight Guest Relations Agent

Four Seasons Hotels and Resorts • Lee's Summit, MO

6d • $24 - $26 • Onsite

About The Position

The Overnight Guest Relations Agent serves as a key member of the overnight resort operations team, providing seamless guest service across Front Desk and Guest Services functions. Working independently and collaboratively with a smaller overnight team, this position ensures exceptional guest experiences through personalized service, efficient front desk operations, safe vehicle handling, luggage assistance, and support of overnight resort operations.

Requirements

• High School Diploma or equivalent required; college coursework or degree preferred.
• Previous experience in luxury hospitality, hotel operations, guest services, front desk, valet, concierge, or a related field preferred.
• Ability to work independently and make sound decisions in an overnight environment.
• Strong guest service skills with a genuine hospitality-focused mindset.
• Excellent verbal and written communication skills with the ability to interact professionally with guests and team members.
• Proven ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving, conflict-resolution, and service recovery skills.
• Proficiency with hotel property management systems, guest messaging platforms, and standard computer applications.
• Flexible availability to work overnight shifts, weekends, and holidays, while remaining calm and professional in challenging situations.
• Valid driver's license with an acceptable driving record required; Responsible Beverage Service (RBS) Certification, or ability to obtain, required.
• Must possess valid US work authorization.

Responsibilities

• Deliver exceptional guest service by welcoming, checking in, and assisting guests throughout their stay.
• Manage front desk operations, including reservations, billing, payments, guest communications, and phone inquiries.
• Provide concierge-style support by coordinating dining reservations, transportation, local experiences, and special requests.
• Assist with bell and valet services, including luggage handling, guest escorts, vehicle parking, and transportation around the resort.
• Respond promptly and professionally to guest concerns, ensuring effective service recovery and guest satisfaction.
• Support overnight resort operations through guest deliveries, room service assistance, safety walkthroughs, and operational tasks.
• Collaborate with departments across the resort to maintain seamless operations and uphold luxury hospitality standards.

Benefits

• Hourly Range: $23.77 - $26.28
• Cigna medical and dental benefit options
• Complimentary accommodation and Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• 401k Retirement Plans
• Excellent Training and Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED