Overnight Front Office Supervisor

AccorHotel•Municipality of Jasper, AB

16h•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

Requirements

Valid Canadian Driver’s Licence
Strong guest service experience required
Minimum of 1-year previous proven guest services experience
Knowledge of Property Management System required
Must have the ability to handle a multitude of tasks and guest requests
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Fluency in English
Ability to work independently and prioritize responsibilities
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Nice To Haves

Experience with a Hotel loyalty program an asset

Responsibilities

Consistently offering professional, friendly and engaging service
Following departmental policies, procedures and service standards
Ensuring guest inquiries and complaints are handled and appropriate action is taken
Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
Balancing all front office credit card transactions
Auditing and posting/balancing room & tax
Reviewing daily rebates for accuracy
Performing end of day duties for F&B point of sales system and the rooms’ property management system.
Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
Having a strong knowledge of all groups in house and effectively communicating them to staff
Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
Maintaining full understanding of emergency procedures, including Fire Panel
Working with all hotel departments to ensure guest bills are accurate upon departure
Manage guest rooms assignment and blocking
Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
Adhere to all LQA standards set up for the department
Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor