Overnight Front Office Supervisor - Hilton Orlando Lake Buena Vista

Hilton • Orlando, FL

3d • Onsite

About The Position

Hilton Orlando Lake Buena Vista is looking to welcome an Overnight Front Office Supervisor to join the team! Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World® Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs® via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable! Seeking a hospitality professional with 2+ years of front desk experience, ideally in a supervisory role. The ideal candidate demonstrates strong leadership, communication, and problem-solving skills, with proficiency in hotel management systems. They are customer-focused, detail-oriented, and adaptable in fast-paced environments, ensuring smooth front office operations and exceptional guest experiences. Flexible availability, professional demeanor, and a passion for hospitality are essential. Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Overnight Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• 2+ years of front desk experience, ideally in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Proficiency in hotel management systems
• Customer-focused, detail-oriented, and adaptable in fast-paced environments
• Flexible availability
• Professional demeanor
• A passion for hospitality

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits including health plans, dental, and vision
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed