Overnight Front Desk - Angler's Hollister

Bass Pro Shops • Hollister, MO

28d • Onsite

About The Position

The Overnight Front Desk associate is responsible for ensuring property safety and security while assisting our guests with genuine hospitality. This person will protect company assets and reduce guest personal safety risks in accordance with resort and department standards. This person will also learn and perform basic procedures of Front Desk operations.

Requirements

• Excellent written & verbal communication with strong analytical skills.
• Ability to follow instructions as directed and work with a sense of urgency.
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total guest satisfaction.
• Must possess strong problem-solving skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when handling emotional situations.
• Able to work flexible schedules as needed for a 7-day operation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Nice To Haves

• Occasional travel to Big Cedar Lodge for job training may be required.

Responsibilities

• Register guests, assign rooms, and accommodate special requests whenever possible. Prepares key packets and registration cards and includes all materials to be distributed at check-in.
• Process incident reports for all accidents and injuries on property.
• Process key sign-in and sign-out requests via our inventory control system.
• Process lost and found intake and return according to established policies and procedures, using proper mail, packaging, and message handling procedures.
• Conducts property patrols as outlined by Big Cedar Lodge Safety & Security department.
• Handles safety deposit boxes in accordance with property procedure.
• Maintains a high level of cleanliness in front desk area and lobby.
• Serves as an ambassador to the Big Cedar Lodge Safety & Security Department, interacting with guests and providing genuine hospitality in every interaction.
• Maintains a professional appearance, demeanor, and reputation.
• Develops a thorough knowledge of the room types, rates, packages and booking procedures.
• Knowledge of, adhering to, promoting, and enforcing all policies and procedures of Big Cedar Lodge.
• Provides quality work and complete assignments in a thorough, timely, and accurate manner.
• Proactively maintain the skills required to perform job duties.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED