Overnight Front Desk

Castle Hot Springs•Morristown, AZ

13h•Onsite

About The Position

The Overnight Front Desk Agent is a key facilitator of the Resort guest’s experience starting from their arrival onto our property and through to their departure. The focus of the position is to maintain consistent and efficient service for our guests from start to finish and beyond. This position covers the responsibilities of a traditional resort front desk and guest services department. This position also helps cover overnight security.

Requirements

Reading, writing, and oral proficiency in the English language.
Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.
Solid interpersonal skills and a positive attitude are a must.
Computer experience needed, Opera preferred or other Hotel / Property Management System.
Ability to stand and/or walk continuously to perform essential job functions.
Clear, articulate telephone voice and excellent/professional communication skills required
Ability to listen effectively, speak, and write English clearly.
Hearing and visual ability to observe and detect signs of emergency situations.
Must have a clean driving record to meet Resort insurance requirements.
Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Nice To Haves

1 Year Hotel/resort or customer service front desk experience preferred.
Familiarity with the surrounding area is a plus.

Responsibilities

Welcome registered resort guests, with an emphasis on fulfilling requests; following special handling instructions, and adhering to established credit policies and procedures.
Display, at all times, a friendly, courteous, and professional manner in all dealings with resort guests and other Castle Hot Springs employees.
Familiarize oneself with room and rate availability for current and future dates and quote accordingly.
Know and recite information regarding all of Castle Hot Springs facilities, hours of operation, key personnel, special events and activities, and functions in the Resort.
Handle several telephone calls at any given time.
Offer adequate directions to the Resort from all locations.
Assist resort guests with concierge requests for on-property adventures & activities and local Arizona attractions.
Handle guest challenges or concerns in conjunction with Management, keeping the team well informed as to the problem resolution and actions that are being taken.
Utilize computer systems in running daily reports, posting charges, and applying for credits.
Speak clearly and professionally via radio, e-mail, and in-person to resort guests and other staff members.
Handle resort emergency procedures and situations with maturity and professionalism.