Overnight Front Desk

Remington Hospitality • Evansville, IN

3d • Onsite

About The Position

This role is responsible for performing daily audit functions for the front office and all hotel outlets. The position ensures accuracy in room and tax postings, corrects errors, and posts house charges promptly. It also involves daily back-ups of the front office computer system and night audit program, and potentially rebuilding the front office system and related computer maintenance. The role requires adherence to the management company's accounting and credit policies. Additionally, the Overnight Front Desk is responsible for all front desk operations, including check-ins, check-outs, payments, reservations, and PBX operation, ensuring guests are treated with promptness, warmth, courtesy, and professionalism, and providing clear directions.

Requirements

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoy working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
• Treat guests promptly, warmly, courteously and professionally.
• Give accurate and clear directions to room locations.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed