Overnight Front Desk Supervisor (Belton Chalet)

Pursuit Collection•West Glacier, MT

9d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Requirements

Hotel/Hospitality/Tourism Management degree or 2-3 years’ related management experience.
1-2 years previous hotel front desk experience preferred.
Excellent communication & interpersonal skills required.
Must possess ability to multi-task and remain calm under pressure.
Must be able to effectively lead and motivate a diverse staff.
Must be team-oriented, positive and a good leader who models the way to lead by example.
Must possess efficient organizational skills.
Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be able to handle guest concerns in a tactful and caring manner and present positive win-win choices.
Knowledge of common office machines, i.e., computers, calculators, cash registers, etc. required.
Must possess neat and pleasant grooming habits.
Must have a Valid Drivers License and must pass Drivers Training.
Must communicate clearly, both verbally and in writing, with a solid attention to detail.
Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations
Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
Must exhibit a real curiosity about the business for GPC and for Pursuit overall
Must ask good questions and drill down into details to improve the business
Must process information quickly and take initiative to recommend solutions to challenges
The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States.

Responsibilities

Arrives to work on time and in proper uniform.
Works the majority of shifts to provide efficient coverage of desk and hotel operations.
Keeps open lines of communication with Lodging Operations Manager, Housekeeping and Maintenance to ensure efficiency of hotel operations.
Answers inquiries pertaining to hotel policies, services and reservations for rooms and outside activities.
Greets VIP guests and keeps General Manager informed of all unusual or important happenings.
Resolves all customer complaints to the satisfaction of both the guest and GPI.
May assist the Housekeeping team to ensure lobby and public areas are clean.
Is an active member of the Safety & Emergency Action Team.
Must be knowledgeable of Glacier National Park and all of its facilities and activities so that information passed to guests is informative and accurate.
Enforces and follows all Company policies and regulations.
As needed, drives a Pursuit Shuttle for Guests and staff.
Assists in other departments or with other job duties as requested or necessary.