Overnight Front Desk Manager (Hôtel Swexan)

Hôtel Swexan • Dallas, TX

7d • Onsite

About The Position

As an Overnight Manager Hotel, your job is to ensure that the hotel runs smoothly while guests are asleep. You'll be responsible for overseeing the safety and security of the property, managing the night staff, and handling any customer service issues that may arise during the night shift. In this job, you'll need to have excellent communication skills and be able to multitask efficiently. Your duties will include checking in late arriving guests, responding to emergencies, and managing daily hotel operations. You'll also be responsible for performing routine tasks such as managing reservations, answering phone calls and emails, and organizing reports and records. A successful Overnight Manager Hotel should have a high level of integrity, be detail-oriented, and possess strong organizational and problem-solving skills. This is an important role in the hospitality industry and requires someone who takes their responsibilities seriously.

Requirements

• 2+ years of Front Office management experience in a luxury hotel or resort
• Excellent customer service, written and verbal communications and telephone etiquette skills
• Proficiency with MS Office
• Proficiency with Microsoft office

Nice To Haves

• Bachelor’s Degree preferred but not required

Responsibilities

• Managing front desk operations: Handling guest check-ins, check-outs, and special requests.
• Ensuring guest safety: Monitoring security systems and conducting regular property walks.
• Managing staff: Supervising front desk agents, security personnel, and overnight cleaning or maintenance staff.
• Preparing reports: Reviewing nightly reports on occupancy, rate, and revenue figures.
• Coordinating with departments: Working with housekeeping, food and beverage, and other departments to provide quality guest service.
• Training and development: Providing feedback and coaching to staff members.
• Maintaining records: Keeping accurate records of room inventory and sales.
• Responding to emergencies: Addressing guest complaints or concerns promptly and professionally.
• Enforcing policies: Ensuring compliance with hotel policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree