Overnight Front Desk / Gate Associate - Marquee Park Place

Action Property Management • Irvine, CA

3d • Onsite

About The Position

Action Property Management is seeking an Overnight Front Desk/Gate Associate for their Marquee Park Place association located in Irvine, CA. This role involves representing the company by greeting residents and visitors, managing the gatehouse, answering phones, maintaining the appearance of the kiosk area, documenting activities, handling parcels, reporting disturbances, coordinating resident moves, operating the Elevator Control System, and adhering to all post instructions and association guidelines. The associate will also monitor surveillance cameras, report suspicious activities, and implement emergency procedures as needed.

Requirements

• 1 year of customer service
• 1 year of security experience
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills.
• Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds

Nice To Haves

• Preferably in hospitality or luxury property management.

Responsibilities

• Report any concerns to Management, Engineering or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet all residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed.
• Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Gate Associate; communicate effectively with co-workers to assure a smooth transition of shifts.
• Follow established procedures to have the residents receive their parcel, document the acceptance of parcels or other deliveries, both incoming and outgoing.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate Resident moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the gatehouse and promptly notify Supervisor when in need of replenishment.
• Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions.
• Submit Incident Reports when necessary.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed