Overnight Front Desk Concierge - ROOST Rainey

Method Co.•Austin, TX

2d•Onsite

About The Position

ROOST Rainey Street is seeking an Overnight Front Desk Concierge to join our team. This role is ideal for someone who is calm under pressure, highly organized, guest-focused, and comfortable working independently overnight. The Overnight Front Desk Concierge serves as the primary point of contact for guests during overnight hours and is responsible for delivering a warm, personalized experience while ensuring the safety, security, and smooth operation of the property overnight.

Requirements

Previous hotel, hospitality, concierge, or guest service experience preferred
Comfortable working overnight shifts independently
Strong communication and interpersonal skills
Highly organized with strong attention to detail
Ability to multitask and remain calm in a fast-paced environment
Proficient with hotel systems and basic computer programs preferred
Flexible schedule including weekends and holidays
Positive attitude and team-oriented mindset

Responsibilities

Welcome guests with a warm and professional demeanor during check-in and check-out
Respond to guest questions, requests, and concerns promptly and thoughtfully
Monitor overnight property activity and maintain a secure environment for guests and team members
Complete nightly audit procedures and ensure accurate reporting and billing
Coordinate with housekeeping, maintenance, and management teams regarding overnight issues or updates
Answer phones, emails, and guest communications in a timely manner
Assist with reservations, room assignments, and operational tasks as needed
Maintain cleanliness and organization of the front desk and lobby areas
Provide local recommendations and concierge-style service reflective of the ROOST brand
Handle guest situations with professionalism, discretion, and problem-solving skills