Overnight Front Desk Agent

21c Museum HotelsDurham, NC
Onsite

About The Position

21c Museum Hotels is a pioneering example of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity. Come join our Flock!

Requirements

  • Ability to operate a personal computer, cash register, and calculator.
  • Ability to compile facts and figures.
  • Telephone and guest relations etiquette and skills.
  • Moderate hearing is required to communicate with guests.
  • Excellent vision is required for viewing computer screens.
  • Excellent speech communication skills are required to communicate with guests over the telephone.
  • Excellent comprehension and literacy are required for reading daily reports, numbers, etc.
  • Ability to lift files/papers to 5 lbs. 50% of time.
  • May lift luggage to 50 lbs.
  • Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
  • No continuous standing, climbing, or driving is required.
  • Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
  • Must pass a background check.
  • High school education or equivalent experience.

Nice To Haves

  • Accounting background preferred but not required.

Responsibilities

  • Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.
  • Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
  • Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
  • Prepare and input statistics and income journal sheets to prepare daily reports.
  • Balance and close all bank ticket codes.
  • Run the night audit final after ensuring all revenues are in balance nightly.
  • Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
  • Compile guest email addresses for comment cards and our market research company.
  • Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.
  • Basic supervision of 3rd shift staff, including contracted security.
  • Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.
  • Other duties as assigned by your supervisor or manager.
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