Overnight Concierge - Van Alen

Northwood Ravin•Durham, NC

36d•Onsite

About The Position

Behind Every Exceptional Community Is a Team That Runs It Flawlessly. At Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see, it’s embedded in how we operate every day. We’re looking for a Concierge who takes pride in delivering a polished, high-touch resident experience and creating a welcoming, service-driven environment at every interaction. In this role, you will serve as the first point of contact for residents and guests, delivering elevated experiences through attentive service, strong communication and a consistent presence in the community. This is a role for someone who is naturally service-driven, builds rapport naturally, and understands that their presence sets the tone for how the community feels day to day.

Requirements

A solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.
A thoughtful, detail-oriented approach.
Communicate clearly.
Take ownership of your work.
Dependable.
Collaborative.
Take pride in delivering high-quality results and representing the Northwood Ravin brand with pride.

Responsibilities

Manage concierge desk operations, including packages and guest access, with accuracy and discretion
Act as a central point of coordination between residents and onsite teams to ensure seamless service execution
Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity
Create a consistent, polished experience by recognizing residents and anticipating their needs.
Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation.