Overnight Concierge - Luxury Residential

Related • Los Angeles, CA

2d • $24 - $26 • Onsite

About The Position

To learn more about Related click here: https://vimeo.com/434468879
Join Our Team
At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Grand, our premier luxury high rise in DTLA, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.
Schedule:
Thursday - Monday: 11pm - 8am
Off Nights: Tuesday and Wednesday

Requirements

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community
• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and escalate as needed
• Follow up with residents to ensure satisfaction
• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Benefits

• Lots of paid time off (19+ days!)
• Customizable total rewards package
• medical, vision and dental options
• life insurance
• Employee Assistance Program
• 401(k)
• FSA & HSA
• employer-paid life and AD&D insurance
• paid leave & disability programs
• Mental health resources, such as counseling
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer
• charitable donations matching
• learning & training programs
• tuition & certification reimbursement
• internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED