Overnight Customer Service Representative
About The Position
Build your career with one of Hawaii's leading specialty and emergency veterinary hospitals. As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the first point of contact for pet owners during some of their most stressful moments. Your compassion, professionalism, and attention to detail will help create an exceptional client experience while supporting a collaborative emergency and specialty team. At VERC, part of Ethos Veterinary Health, you'll work alongside board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands. Our state-of-the-art hospital features advanced diagnostic technology including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory. Every member of our Client Care team plays an essential role in delivering seamless communication and compassionate support to pets and their families.
Requirements
- Previous customer service experience required
- Excellent communication and interpersonal skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and remain calm in a fast-paced emergency environment.
- Compassionate, dependable, and client-focused attitude.
- Proficiency with computer systems and administrative software.
- Ability to work independently while collaborating effectively with a multidisciplinary team.
- A collaborative mindset and commitment to exceptional client service.
Nice To Haves
- veterinary or medical reception experience preferred
Responsibilities
- Welcome clients and patients with professionalism, compassion, and empathy.
- Serve as the first point of contact for emergency and specialty clients during overnight hours.
- Prepare, review, and maintain accurate client and patient medical records.
- Educate clients about hospital services, protocols, and treatment processes.
- Answer incoming calls, manage appointment requests, emergency inquiries, and client questions.
- Process patient admissions, discharges, and follow-up appointments.
- Prepare invoices, collect payments, and maintain accurate financial records.
- Update and maintain electronic client and patient files in accordance with hospital standards.
- Perform administrative duties including scanning, emailing, filing, and document management.
- Work closely with veterinarians, technicians, and support teams.
- Contribute to a positive, team-focused hospital culture.
Benefits
- health insurance (medical, dental, vision)
- retirement benefits
- paid time off (including sick leave and vacation)
- short-term and long-term disability
- life insurance
- Competitive compensation plus overnight shift differential
- Medical, dental, vision, life, and disability insurance
- Flexible Spending Accounts (FSA)
- 401(k) retirement plan
- Paid time off (PTO)
- Generous Continuing Education (CE) stipend and ongoing professional development opportunities
- Employee Assistance Program (EAP)
- Uniform allowance
- Career advancement opportunities within Ethos Veterinary Health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
