Overnight Bell/Door Attendant

Four Seasons•Boston, MA

2d•Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is seeking individuals who are passionate about hospitality and possess a keen attention to detail to join their Guest Service team as a Part Time Overnight Bell/Door Attendant. This role involves providing a high level of service to guests arriving and departing, assisting with luggage, providing information, and ensuring a smooth flow of traffic. The position requires the ability to work weekends, nights, and holidays.

Requirements

Requires reading, writing and oral proficiency in the English language.
Ability to work, weekend, nights and holidays.
Must already be legally permitted to work in the United States.
Applicants without valid work authorization for the United States will not be considered.

Responsibilities

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
Assists guests descending from cars.
Issues appropriate valet parking ticket to guests who want car parked.
Gives verbal greeting to guests arriving on foot.
Opens hotel doors for all guests.
Unloads guest luggage from car, tags it and issues claim tickets to the guest.
Directs hotel guests to the Front Desk for check-in.
Transfers luggage to the Bell Staff.
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Provides guests with directions, recommendations, and information about the city and its attractions.
Hails taxis as needed.
Loads luggage in car for departing guests.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.