Overnight Bell Attendant

Four Seasons•Scottsdale, AZ

1d•Onsite

About The Position

We are looking for you to be our next Overnight Bell Attendant (Part Time) to assist guests with luggage during arrival and departure, make necessary deliveries to and pick up from guest rooms, and transport guest and hotel packages and parcels.

Requirements

Previous guest services experience preferably in a luxury resort/hotel.
The ability to work in warm temperatures outdoors
Team player with attitude of ready and willing to help where and when needed around the resort.
Bending to pick up or place luggage or boxes on cart.
Pulling luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block.
Lifts boxes of up to 100 pounds and carries them for up to 15 feet.
Is mobile during 100% of shift
Must have Friday/Saturday availability
Candidates must have valid work authorization for the U.S.

Responsibilities

Greets guests and escorts them to their rooms.
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains proper records of deliveries and pick-ups.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Greets all guest passing through lobby and offers them assistance.
Works harmoniously and professionally with co-workers and supervisors.
Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
Performs errands for guests and the hotel that may require local travel off of the hotel property.