Overnight Audit Manager
About The Position
As the Night Audit Manager, you will oversee all aspects of overnight front office operations, ensuring exceptional guest service, operational efficiency, and financial accuracy. You will be responsible for the overall success of the front desk during overnight hours, maintaining high standards of guest satisfaction, and ensuring hotel quality standards are consistently met or exceeded. This leadership role requires a hands-on approach to managing guest relations, supporting team members, resolving operational challenges, and coordinating with other hotel departments to deliver a seamless guest experience.
Requirements
- Previous hotel management, front office, or night audit leadership experience preferred.
- Proficiency with hotel Property Management Systems (PMS).
- Strong organizational, multitasking, time management, and prioritization skills.
- Highly motivated team player with initiative, professionalism, and a commitment to achieving results.
- Demonstrated ability to handle challenging situations and make sound decisions under pressure.
- Excellent interpersonal, communication, and guest service skills.
- Ability to work effectively in a fast-paced, hospitality-driven environment.
- Must be available to work overnight shifts.
- Required availability on Fridays, Saturdays, and holidays.
- Flexible scheduling may be required based on business needs and occupancy levels.
- Regularly required to stand, walk, and sit for extended periods.
- Frequently required to move throughout the hotel property during shifts.
- Must be able to lift and/or move up to 10 pounds regularly and up to 25 pounds frequently.
Nice To Haves
- Valid Driver's License preferred.
Responsibilities
- Oversee all aspects of overnight front office operations.
- Ensure exceptional guest service, operational efficiency, and financial accuracy.
- Manage the overall success of the front desk during overnight hours.
- Maintain high standards of guest satisfaction.
- Ensure hotel quality standards are consistently met or exceeded.
- Manage guest relations.
- Support team members.
- Resolve operational challenges.
- Coordinate with other hotel departments to deliver a seamless guest experience.
- Ensure all departments achieve or exceed guest service expectations.
- Prepare team member schedules in accordance with budgets, occupancy levels, and business forecasts.
- Ensure hotel staff are trained in financial control procedures related to cash handling, vouchers, inventories, and accounts receivable, and verify compliance with established procedures.
- Recommend local attractions, dining options, and area activities to guests.
- Inform guests of all hotel services, amenities, and special offerings.
- Manage human resources functions, including recruiting, hiring, onboarding, training, performance management, and disciplinary actions.
- Collaborate with maintenance and housekeeping teams to ensure guest rooms are clean, functional, and ready for assignment.
- Monitor daily reservations and occupancy levels, coordinating with the front desk team to proactively address oversold room types and guest accommodations.
- Maintain a visible presence throughout the property and provide exceptional guest service at all times.
- Effectively anticipate, identify, and resolve operational and guest-related issues.
Benefits
- Structured training and development program that provides clear career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
