Overnight Attendant The Residence at Westport

LCB Senior Living•Westport, CT

2d•$19 - $22•Onsite

About The Position

LCB Senior Living is hiring Overnight Attendants at The Residence at Westport. This role promotes the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community. The Overnight Attendant represents the community in a professional, pleasant, courteous and accommodating manner. This position is responsible for meeting and greeting all visitors, monitoring security cameras, conducting walking rounds of the community (interior and exterior), directing telephone calls, and performing clerical duties such as filing, typing, and mail sorting. The role also involves actively growing community occupancy by interacting positively with potential residents and their families, responding to emergency situations, updating the communication logbook, delivering packages, and monitoring/responding to alarming doors. The goal is to maintain walkie-talkies at the front desk and have the Front Desk team sign them out to oncoming associates.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support and represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Six months to one-year prior reception or customer service experience in an office environment.
Good physical and mental health.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
Must be able to push and pull carts, and continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.
Must be able to type and use a computer.
Must project a positive attitude towards the service provided.
Associate may be subject to potential exposure to blood or other potentially infectious materials, and to handling hazardous chemicals (Category 3).

Nice To Haves

Typing or word processing experience is preferred.

Responsibilities

Represent the community in a professional, pleasant, courteous and accommodating manner.
Meet and greet all visitors, ensuring they sign in and directing them to the appropriate person/area.
Monitor security cameras.
Conduct walking rounds of the community (interior and exterior).
Direct all incoming telephone calls to the appropriate party.
Perform clerical duties such as filing, typing, mail sorting, and other projects as assigned.
Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
Handle incoming telephone calls in a professional and courteous manner and direct them accordingly.
Greet guests and visitors in a professional and courteous manner and direct them accordingly.
File correspondence.
Type correspondence as needed.
Monitor the community and its surroundings through walking rounds and the monitoring of cameras.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party (911, fire department, police, supervisor, etc.).
Attend required in-service learning sessions and orientations.
Respond to residents’ needs in a courteous manner.
Update the communication logbook/chat on a regular basis.
Deliver packages to IL, AL, and Reflections residents.
Monitor and respond to AL and ALZ alarming doors and ensure they are responded to timely.
Maintain, monitor and sign out walkie communication and maintain count.