Overnight Area Supervisor

Qik n EZ•Springfield, IL

6d•Hybrid

About The Position

Qik n EZ is looking for a dependable and confident Overnight Area Supervisor to support our overnight operations across multiple locations. This is a hands-on field leadership position for someone comfortable working independently, developing employees, holding teams accountable, and making sound decisions when senior leadership may not be immediately available.

Requirements

Proven management experience in retail, food service, or fuel industries.
Strong leadership and communication skills.
Ability to motivate and coach team members effectively.
Available to work overnight shifts, including holidays and on-call when needed.
Valid driver’s license and reliable, personal transportation.
Ability to lift up to 50 lbs. and work across multiple locations.
Must pass a background check, motor vehicle report, and 4-panel drug test.
Completion of Manager Food Training within 90 days of employment.

Nice To Haves

A strong hands-on trainer who can effectively teach and develop new employees and Night Managers.
Comfortable giving direction, correcting performance issues, and holding employees accountable.
A practical problem-solver who can assess a situation and determine what needs to happen next.
Able to work independently and make sound decisions with limited overnight supervision.
Organized and capable of balancing planned responsibilities with unexpected priorities.
Comfortable using computers and learning store technology.
Adaptable and willing to change plans when another location needs immediate attention.
Able to understand how staffing, customer service, labor, inventory, store conditions, safety, and operational execution affect the overall business.

Responsibilities

Provide leadership and supervision to Customer Service Representatives (CSRs) and Night Managers across multiple locations.
Visit approximately one assigned store per night to evaluate operations, support the team, and complete assigned priorities.
Train newly hired CSRs and Night Managers through hands-on instruction, coaching, observation, and follow-up.
Coach Night Managers on leadership, shift management, accountability, operational standards, and problem-solving.
Set clear expectations and hold employees accountable for performance, attendance, productivity, and completion of assigned responsibilities.
Respond to unexpected staffing, customer, equipment, technology, and operational situations.
Ensure overnight teams are completing cleaning, stocking, food service, cash-handling, and other required shift responsibilities.
Complete special projects and assignments accurately and on time.
Assist with basic technology projects, including computer upgrades, equipment changes, system updates, and other store technology initiatives.
Communicate store conditions, employee performance concerns, training progress, completed projects, and unresolved issues to management.
Adjust your scheduled location when another store has a more urgent business need.