Overdose Prevention Site Program Coordinator

Providence Healthcare • Vancouver, BC

8d • CA$34 - CA$34 • Onsite

About The Position

Providence Health Care's Urban Health team is accepting applications for casual Overdose Prevention Site (OPS) Program Coordinators to help support our OPS at St. Paul's Hospital. A milestone in harm reduction innovation, this in-hospital OPS helps create a welcoming and judgement-free environment for both inhalation and injection use. If you have a passion for a harm reduction-focussed approach to supporting patients using substances, this is a fantastic opportunity to join a tight-knit and supportive interdisciplinary team that fosters a working environment with a sense of community amongst practitioners dedicated to patient care. Being part of Urban Health provides incredible opportunities for interdisciplinary learning, mentorship, and professional development.

Requirements

• A level of education and experience equivalent to a recognized Certificate in Social Services or as an Addiction Service Worker plus two (2) years recent, related experience.
• Lived or living experience relevant to the client group served, such as structural inequity, interpersonal trauma, racism, trauma, substance use, poverty, sex work, and/or physical or mental health challenges.
• Completion of a recognized Peer Support Training program or commitment to complete of peer support training program within orientation period.
• Peer support experience in substance use, mental health, homelessness and/or health services navigation, cultural safety and practices in Indigenous community services, and/or related work in a health care environment or an equivalent combination of education, training and experience.
• Knowledge of principles of peer support practice and ability to apply principles of recovery in mental illness/substance.
• Knowledge of harm reduction principles and practices.
• Knowledge of the principles of cultural safety and humility.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work and prioritize work.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Responsibilities

• Coordinates the day-to-day operations of the OPS.
• Works as an embedded team member in the Urban Health and Substance Use (UHSU) Program and works alongside the OPS Peer Support workers, UH Peer Coordinator, UHSU Managers and UHSU Educators to support the daily operations of the OPS for patients and families receiving services at Providence Health Care (PHC).
• Acts as an onsite lead resource for patients, OPS peer support workers and healthcare providers by providing leadership and support in service delivery, assessing and communicating to the Patient Care Manager around resource needs, and promoting relationships that are trauma informed, free of anti-Indigenous racism, and person centered.
• Participates in development and implementation of program services and promotes meaningful engagement with Peers to support this work.
• Performs a variety of duties in the operation of the OPS including communications, maintenance, safety management, site logistics, maintaining workflows, and collecting/submitting data.
• Supervises OPS Peer Support workers, coordinates and co-facilitates Peer orientation and ongoing training, identifies opportunities for skill enhancement, and provides Peer-based mentoring, leadership skills development and support to Peers working at OPS.
• Promotes a safe, healthy environment that instills a sense of dignity and self-respect for all peer workers.
• Performs duties such as supporting adherence to organizational policies and procedures, confidentiality requirements, supporting safety initiatives and creating basic statistical reports and other administrative tasks required by the program.
• Provides daily staff check-ins, regular debriefs, and assists in maintaining a safe and respectful work environment.
• Communicates with PHC services including but not limited to: Housekeeping, Food Services, Security and Unit services.
• Supports the delivery of care at the Overdose Prevention Site (OPS) by supervising Peer support workers coordinating the daily operation of site activities.
• Provides coordination and facilitation of OPS Peer Support Workers work assignments and provides patient support and advocacy from knowledge and lived/living experience to patients and families at the OPS.
• Liaises with existing Peers already working in the UH/OPS Program regarding services and shared patients.
• Acts as a content expert, advocate, and provides leadership to peer support workers at the OPS and across PHC’s programs by coaching, guiding and mentoring.
• Helps facilitate patient and family access to community health programs, cultural supports, and harm reduction services.
• Schedules and organizes work assignments, provides work direction, troubleshoots issues, provides input into employee evaluations, participates in the hiring and selection of staff, approves vacation and other leaves and maintains standards and procedures.
• Identifies, orients, supports and provides training opportunities for Peers; identifies opportunities for, and responds to, requests for Peer involvement in PHC initiatives.
• Identifies staff educational needs in collaboration with the Nurse Educator and Patient Care Manager to ensure current and competent skill level and staff knowledge.
• Ensures compliance with Peer Engagement Principles and Best Practices Guidelines for organizational policies relevant to Peers; interprets policies and advises on any potential changes to policies for quality improvement and service delivery.
• Formulates new Peer resources in consultation with the Manager and support of other Urban Health department staff.
• Participates in the evaluation process by ensuring distribution and collection of evaluation forms, summarizes information; obtains feedback and suggestions compiles and distributes reports and required data utilizing word processing, email, spreadsheet and PowerPoint.
• Compiles and submits weekly data requirements and reports.
• Provides emotional support and advocacy, and supporting referrals to ensure health provider relationships are trauma informed, person and family centered, and embedding principles of cultural safety and humility in the delivery of care services.
• Attends and leads regularly scheduled OPS meetings and provides informal updates to the team on the Overdose Prevention Site.
• Prepares statistical reports or summaries, liaising with various internal departments (Housekeeping, Nutritional Services, Security, Unit leadership) and/or community organizations to gather/relay information.
• Maintains inventory and ordering of supplies, work orders and Maintenance requests.
• Maintains and updates Site forms.
• Ensures incident reports are completed and monitors reports to establish patterns and develop further quality and safety improvement initiatives.
• Performs other related duties as assigned.

Benefits

• Competitive salary: $33.83 CAD per hour
• Growth opportunities
• Professional development
• State-of-the-art facilities
• Inclusive culture
• Meaningful impact
• Comprehensive health benefits package including dental, vision, and life insurance
• Pension

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree