Outsourced Services Coordinator

Jm Test Systems•Baton Rouge, LA

4d•Onsite

About The Position

JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform. Some customer equipment needs calibration or repair from the original manufacturer or a specialized vendor, and customers still count on us to get it done right and on time. As our To-Factory Specialist, you'll own that process from start to finish. In this role, you will manage outsourced calibration and repair services, from getting customer approval and vendor quotes to creating purchase orders, tracking shipments, and verifying equipment and paperwork when it comes back. You'll be the central point of coordination between customers, vendors, and our internal teams, keeping everyone informed and every job moving. You'll thrive here if you're highly organized, follow through on every detail, and can juggle multiple priorities with urgency and accuracy.

Requirements

High school diploma or equivalent.
Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication and a customer service mindset with a sense of urgency.
Basic computer skills, including Microsoft Office.
Ability to work independently and solve problems effectively.
Ability to lift up to 50 lbs. and occasionally travel to other locations for training or support.

Nice To Haves

Experience with Sage or another ERP system.

Responsibilities

Coordinate outsourced service. Review work orders to determine outsourcing needs, request quotes, pricing, and RMAs from vendors, provide estimates to customers, and secure approvals.
Manage purchasing and shipping. Create and manage purchase orders in Sage, coordinate shipments to vendors, and follow up on expected return dates.
Verify quality on return. Check incoming equipment and documentation for accuracy, confirm calibration certificates meet quality standards, process receipts, and route equipment back to the lab.
Keep everyone informed. Serve as the key liaison between customers, vendors, and internal teams, providing timely updates on status, delays, and approvals.
Maintain accurate records. Track all updates in CalMapp and keep clear, organized records of outsourced work and communications.
Manage vendors and measure results. Track vendor performance and turnaround-time KPIs, research new vendors when needed, and help improve processes and workflows.

Benefits

Medical, dental, and vision insurance, effective the first of the month after your start date
HSA with employer contribution
Paid time off and company holidays
401(k) retirement plan with company matching
Company-paid life insurance
Disability insurance options
Supplemental insurance policies
Employee referral bonus program
Training and development opportunities
Opportunities for continued growth within JM Test Systems