Outside Services

Roberts Resorts & Communities•El Mirage, AZ

11h•Onsite

About The Position

Responsible for operating the golf cart storage, range and cart services of the club. This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Requirements

Customer Service Excellence: Providing outstanding service to guests, anticipating their needs, and exceeding their expectations.
Effective Communication: Clearly and effectively communicating with guests, colleagues, and service providers.
Organizational Skills: Managing multiple tasks, reservations, and requests efficiently. Multitasking, time management, attention to detail, and prioritization.
Problem-Solving and Resourcefulness: Addressing and resolving guest issues quickly and efficiently, often requiring creativity and resourcefulness. Critical thinking, adaptability, decision-making, and resourcefulness.
Local Knowledge and Networking: Being well-informed about local attractions, services, restaurants, and events, and having a network of reliable service providers. Research, networking, up-to-date knowledge of the local area, and negotiation.
Demonstrated outstanding customer service.
Must possess willingness to learn and perform new golf programs, excellent communication and organizational skills, attention to detail, drive and motivation.
Flexibility with schedule with evenings and weekend work required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of an organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Golf education preferred and seeking candidates to advance in the industry.

Responsibilities

Assists members with golf bags, loading and unloading onto carts, club-cleaning service, and maintains bag storage system.
Provides carts for member and guest play by bringing them to cart staging area, and returning them to cart storage free of debris, towels, scorecards, etc.
Operates equipment to retrieve range balls from driving range and washes range balls as appropriate.
Arranges baskets and range balls in accordance with approved club standards.
Maintains cleanliness and neatness of equipment and facility.
Ensures a pleasant visit for each guest; maintains effective guest relations.
Performs special projects delegated by management.
Stays updated on latest developments pertinent to the golf course as well as the location.
Clean Pro-shop and outside rest room facilities