Outside Service-AR (DOT 10k) - HOT SPRINGS

Purcell Tire & Rubber Company•Hot Springs, AR

10h•Onsite

About The Position

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls. This role involves performing roadside tire service on commercial vehicles, both during scheduled hours and on an after-hours on-call basis, as well as performing tire service at customer sites. The technician will identify and inflate tires correctly, balance wheels, and mount/dismount wheels from trucks and equipment. Responsibilities also include replacing valve stems, repairing punctured tires, and maintaining the service vehicle, ensuring it is fully stocked with necessary accessories. A key aspect of the role is maintaining positive and professional relationships with customers, keeping the shop and truck clean, and protecting company assets. Adherence to Purcell’s culture of safety and performing all jobs safely is paramount, along with regular attendance and the ability to meet the physical demands of the job. Other duties may be assigned by management.

Requirements

High School
3-5 years of job-specific experience
Valid Driver's License
Tire Industry Association CTS certification
Vendor-provided training
DOT medical clearance
MSHA training (where applicable)
Knowledge of tire industry – essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
Knowledge of customer service principles and processes, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of automotive vehicles and tools, including their repair, and maintenance.
Communicating effectively with supervisors, peers, or subordinates by telephone, in written form, e-mail, or in person.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Effective writing and speaking skills as appropriate for the needs of the audience.
Lifting, Carrying, Pushing, and Pulling up to 100 lbs
Frequent standing, bending, kneeling, and crouching
Working in hot and cold temperatures, both outdoors and indoors
Working around dust, fumes, and loud noises

Responsibilities

Perform roadside tire service on commercial vehicles (both scheduled hours and after hours on-call)
Perform tire service on customer sites
Identify and inflate tires correctly for the size and ply
Place wheels on balancing machines to determine counterweights required to balance wheels
Dismount wheels from trucks/equipment using lug wrenches and other hand and power tools
Mount wheels onto trucks/equipment
Replace valve stems and remove puncturing objects
Repair tires that have been punctured
Maintain service vehicle – daily inspections, oil changes, etc.
Keep truck fully stocked with tire accessories
Maintain positive and professional relationships with customers
Maintain tools and related tire accessories
Maintain a clean shop and truck to reflect the proper corporate image to the public
Protect company assets
Embrace Purcell’s culture of safety and perform all jobs in a safe manner
Regular attendance in accordance with assigned schedule
Ability to perform physical requirements as listed in job description
Other essential and non-essential duties, as assigned by management