Outside Sales Representative - Preventive Maintenance

Harris Brand•Fargo, ND

2d•Onsite

About The Position

Under direct supervision of Sr Solutions Consultants, learn how to sell HVAC and plumbing maintenance agreements through cold calling, prospecting, lead generating, and establishing relationships with prospective clients. This individual will work with the General Manager and Sr Solutions Consultant to update records and provide additional services to our current customer base. The intent of this role is to learn about the business and the services that Harris provides to become more effective at selling Maintenance Agreements.

Requirements

Bachelor’s degree in a business or technical field preferred
2+ years of prior customer service experience
2+ Years of Microsoft Office Experience
Ability to maintain a motor vehicle record that meets company guidelines
Willingness and ability to learn and apply Conceptual Sales techniques

Responsibilities

Research targeted industries and vertical markets to uncover high-quality leads and new business opportunities
Collaborate with the Maintenance Solutions Advisor on cold calls, gaining real-time exposure to proven outreach strategies
Develop and refine cold calling skills across multiple communication channels, guided by Sales and General Management leadership
Tailor service offerings by aligning product features with customer needs and organizational goals
Analyze customer HVAC, plumbing, and energy costs to identify inefficiencies and present cost-saving opportunities through service agreements
Create compelling sales presentations and proposals that clearly communicate value and application
Generate new prospects through existing clients, referrals, and strategic outreach efforts
Gain a deep understanding of each prospect’s organization, decision-making process, and timeline to effectively guide them toward a commitment
Stay informed on market trends and customer needs to confidently communicate pricing strategies and manage contract renewals
Respond proactively to cancellations with strategic retention plans
Execute targeted business development strategies within defined vertical markets, tracking progress through CRM tools
Provide valuable insights and feedback to enhance prospecting strategies and program effectiveness
Build strong, professional relationships with customers, vendors, and partners to drive mutual success and maximize profitability
Assess and document system components, evaluate conditions, and recommend optimal maintenance solutions
Identify and escalate potential project opportunities
Participate in industry events, training sessions, and lunch-and-learns to build foundational HVAC and plumbing knowledge
Review and modernize existing customer agreements to align with current standards and offerings
Partner with customers to implement Building Advice monitoring systems; analyze performance data and collaborate with service teams to recommend energy- and cost-saving improvements
Support the Customer CARE program by proactively engaging customers, strengthening relationships, and improving retention
Escalate customer concerns and feedback to the Service team to ensure timely resolution
Conduct site visits as needed to address customer concerns and deliver exceptional service experiences
Collaborate with operations and vendors to ensure timely procurement and delivery, supporting seamless customer service
Prepare clear, accurate, and timely reports and proposals
Gain a strong understanding of credit and collections policies; communicate effectively with customers to resolve issues and ensure prompt payment while minimizing company risk
Partner with Service Technicians through ride-alongs to build relationships and gain hands-on insight into service delivery
Foster strong internal relationships across field, office, and leadership teams to solve problems, uncover opportunities, and drive profitability