Outside Sales Account Manager

Tusker•Eau Claire, WI

8d•$50,000 - $75,000•Onsite

About The Position

The AV Account Manager provides account management services for customers of Tusker. Responsible to the Sales Manager to engage with customers, and follow the AV process to deliver world class AV Solutions. The quoted designs should represent a minimum acceptable profit margin and use products from approved vendors. The AV Account Manager is completely responsible for maintaining a positive and profitable relationship with the customer.

Requirements

Ability to interpret building blueprints, technical procedures and governmental regulations
Ability to write reports, business correspondence, and develop procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume
Ability to apply basic geometry and algebra skills
Ability to communicate in a clear and positive manner
Bachelor's degree from a four-year university; two years related experience and/or training; or equivalent combination of education and experience in Professional AV Systems engineering, technical theater, live events and/or design.
Valid driver's license

Nice To Haves

Knowledge of ConnectWise, NetSuite, MS Office Suite and D-Tools a plus
CTS Certification, or willingness to obtain

Responsibilities

Provide pre-sale and post-sale support to AV Department and Customers
Obtain a thorough Needs Assessment
Determine customer needs
Complete an onsite Needs Assessment survey
Complete and review the Scope of Work that provides the desired solution
Provide support to the Project
Attend Customer meetings to help determine needs
Effectively demonstrate new AV products to customers
Assist with company functions and special events
Research and Development
Work with Design Engineers and Systems Engineers to prove concepts and test products
Work with vendors to resolve product issues
Provide resource scheduling guidance for project management and service managers
Review scope to help determine best technical resource be assigned for new installations
Provide guidance to installation managers and customers
Assist with Customer Qualification
Review plans of similar scope and budget to help qualify sale
Provide support to the project - working with internal and external resources
Reporting and Communication
Maintain current information about the project in Connectwise and/or NetSuite
Review project estimates for accuracy
Maintain all pertinent documents in SharePoint
Meet performance standards of the department
Contribute to and plan to meet GP Targets for the Fiscal Year