Outside Sales Account Manager

Ken Garff Automotive Group•Sandy, UT

1d•Hybrid

About The Position

The Outside Sales Account Manager is responsible for retaining and growing existing customer relationships while developing new accounts within an assigned territory. This role manages the full sales cycle, from prospecting and needs discovery through proposals, closing, delivery follow-up, and ongoing account support. Working primarily remotely with one to two office days each week, the Outside Sales Account Manager partners with inside sales, customer service, purchasing, operations, and management to provide accurate solutions and a responsive customer experience.

Requirements

Three or more years of outside sales, account management, business development, territory management, or related customer-facing sales experience.
Demonstrated success retaining customers, developing new accounts, managing a pipeline, and achieving sales goals.
Strong consultative-selling, presentation, negotiation, written communication, organization, and issue-resolution skills.
Ability to understand customer specifications and translate operational needs into accurate product, installation, service, and pricing solutions.
Experience preparing proposals, estimates, bid responses, scopes of work, forecasts, and customer presentations.
Ability to manage a geographic territory and remote work schedule independently while maintaining consistent customer contact, follow-through, and internal communication.
Sound business judgment and the ability to balance customer needs, operational capacity, pricing discipline, margin, and long-term relationships.
Proficiency with Microsoft Office and CRM, estimating, ERP, inventory, scheduling, or project-management systems.
Valid driver’s license, acceptable driving record, and ability to travel regularly to customer sites, industry events, and VLS locations, including occasional overnight travel.
Ability to work in the office one to two days per week, or as business needs require.

Nice To Haves

Experience selling emergency-vehicle upfitting, public safety lighting and equipment, fleet services, automotive aftermarket products, or other technical solutions.
Established relationships with public safety agencies, municipalities, government procurement teams, fleets, dealerships, or commercial accounts.
Experience with public-sector purchasing, cooperative contracts, specifications, requests for proposal, or competitive bid processes.
Associate or bachelor’s degree in sales, business, marketing, automotive technology, or a related field, or equivalent additional experience.
Manufacturer, automotive, emergency-vehicle, electrical, sales, customer-service, or project-management training or certifications.

Responsibilities

Develop and maintain strong, long-term relationships with existing customers through regular communication, account reviews, in-person visits, and responsive follow-up.
Identify, prospect, and develop new customer accounts within the assigned territory using referrals, field visits, outbound outreach, industry contacts, events, and other approved methods.
Conduct effective in-person and virtual sales presentations, product demonstrations, discovery meetings, and follow-up discussions.
Understand each customer’s vehicle use, operational requirements, budget, timeline, specifications, and service needs; recommend appropriate products and solutions.
Prepare accurate quotes, proposals, sales presentations, scopes of work, and other customer documentation in accordance with company pricing and approval requirements.
Manage opportunities from initial prospecting and qualification through proposal, negotiation, closing, order handoff, delivery follow-up, and ongoing account support.
Maintain complete, timely, and accurate customer, prospect, opportunity, activity, and next-step information in the company CRM or other designated systems.
Follow up consistently with prospects and customers on open quotes, questions, purchasing timelines, account needs, and future opportunities.
Meet or exceed established sales revenue, gross-margin, new-account, retention, pipeline, and activity goals for the assigned territory.
Monitor customer needs, industry conditions, purchasing cycles, competitor activity, and emerging product opportunities; share useful market intelligence with management.
Work closely with inside sales, customer service, purchasing, operations, scheduling, and management to confirm specifications, availability, pricing, capacity, timelines, and customer commitments.
Respond promptly to customer questions or concerns and coordinate with internal departments to reach a professional and timely resolution.
Attend trade shows, industry events, customer meetings, product demonstrations, and other sales-related activities as required; represent VLS professionally at all times.
Provide regular sales forecasts, pipeline updates, territory reports, activity summaries, and account information to management.
Spend designated office days collaborating with the sales team, attending meetings, completing training, coordinating customer work, and handling administrative responsibilities.
Maintain current knowledge of VLS products, services, manufacturers, installation considerations, and relevant public safety and commercial vehicle applications.