Outside Repair Coordinator

Penske•Reading, PA

16h•Onsite

About The Position

A Penske Outside Repair Coordinator manages repairs sent from a Penske facility to an outside vendor. This position has frequent vendor and shop contact. An ORC ensures units are transported to and from outside repair facilities, obtains estimates and invoices for repairs, and documents pertinent information in internal systems.

Requirements

Strong verbal and written communication skills required
Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues.
Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.
Must have excellent organizational skills.
Ability to work flexible hours if required depending on locations serviced.
Regular, predictable, full attendance is an essential function of the job.
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

5 years of customer service experience preferred
College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, and Microsoft Access).

Responsibilities

Ensuring timely repair appointment scheduling & follow-up with vendors and shops and provide daily status update at unit level to the locations
Setup and coordination of unit transportation to vendor and back to Penske (hike/tow)
Strong attention to detail when building repair orders in ServiceNet to accurately reflect jobs in process (requires knowledge of job component codes) and accurately update of parts and labor costs at a job level
Full review of labor times, labor rates and parts costs for all repair orders under $1,000. Verify and discuss any exception items on invoices with vendors (requires basic technical knowledge of truck repairs)
Escalation of all repair orders greater than $1,000 to Major Repair Specialist
Upload of all relative repair images (estimates, invoices and communications with vendors)
Timely follow-up on vehicle status and any escalations for repair approvals
Reconcile invoice to estimate pricing and review of the Repair Order in ServiceNet
Providing financial support and decision-making to field operations through resolution of related PEMS suspends and payment of outside repairs through Pcard
Other projects as assigned