Outside Property Claim Representative

Travelers • Burbank, CA

5d • $67,000 - $110,600 • Remote

About The Position

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

This role is eligible for a sign-on bonus.

LOCATION REQUIREMENT: This position services Insureds/Agents in the San Gabriel Valley and Northeast greater Los Angeles area. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include El Monte, San Gabriel, Rosemead, West Covina, Covina, Glendora, Azusa, La Puente, East Los Angeles, Montebello, Burbank, Simi Valley, Santa Clarita, and surrounding areas.

As a Claim Rep, Outside Property, you will be responsible for managing, inspecting, evaluating, negotiating, and settling 1st party property claims in a timely and accurate manner which includes performing in-person inspections at customers' residences and properties to accurately assess damages. In this detail-oriented and customer-focused role, you will work closely with insureds and representatives to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. This position services a territory in <add location> areas of <add state(s)>. You must either reside in or be willing to relocate at your own expense to assigned territory.

Requirements

• High School Diploma or GED required.
• One year of property or comparable claim related experience or successful completion of required Travelers Claim Representative training program.
• Valid driver's license.

Nice To Haves

• Bachelor’s Degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Review, investigate, and document 1st party property claims under limited supervision. Typically, will handle personal insurance claims with limited supervision and higher authority and begin to handle business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for property damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates, with guidance from management.
• Provide timely and professional communication to customers, representatives, third-party vendors, and internal stakeholders.
• Negotiate with multiple constituents, i.e., contractors or insured’s representatives with guidance.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
• Sign-on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED