The Outside Plant (OSP) Lead provides day-to-day field leadership for Outside Plant Technicians and Installers, ensuring outside plant construction, service drops, and FTTH installations are completed safely, efficiently, and in accordance with company standards. ESSENTIAL JOB FUNCTIONS (REASON POSITION EXISTS IS TO PERFORM THESE FUNCTIONS) Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The following essential functions include all responsibilities of the Outside Plant Technician role as well as lead level job duties. 1. Leadership & Supervision · Directly supervise Outside Plant Technicians, In-House Installers and Contractors. · Assign daily tasks, prioritize jobs, and manage workloads to meet service and construction deadlines. · Offer on-site guidance, training, coaching, and technical support to field staff. · Promote a culture of safety, accountability, teamwork, and continuous improvement. 2. Inventory and Material Oversight · Oversee material usage and reporting to ensure accuracy, minimize waste and maintain appropriate inventory levels. · Coordinate with operations and warehouse staff to support timely job completion. 3. Installation & Customer Support Oversight · Assist installers with complex or escalated technical issues. · Ensure customer concerns are addressed promptly and professionally. 4. Safety & Compliance · Enforce all safety policies, PPE requirements, and OSHA regulations. · Ensure compliance with local, state, and federal regulations related to utility construction and maintenance. 5. Coordination & Communication · Collaborate with municipalities, utility companies, and property owners to coordinate permits, access, and inspections. · Update leadership on job status, challenges, and progress. 6. Continuous Improvement & Technical Expertise · Identify opportunities to improve processes, efficiency, and installation standards. · Assist with developing training materials and mentoring team members. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED