Outside Plant Engineer

IQ Fiber • Gainesville, FL

11d

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

All applicants must be local to Gainesville, FL

The Outside Plant Engineer is a hands-on engineering field position. The primary function is to collaborate with Construction Coordinators and Fiber Splicers to activate OLT cabinets and provide expert assistance at co-location facilities for NOC and Tier III support. This role requires excellent customer service skills and strong technical expertise in network and FTTH devices, along with a thorough understanding of designs and configurations.

Requirements

• Bachelor’s or Associate’s degree in Engineering or a related technical field preferred
• Must have comprehensive knowledge of network architecture, troubleshooting methods, splicing techniques, required documentation, and end-to-end processes
• Strong organizational and project management skills
• Proficient knowledge of optical networks and FTTH architecture
• Expertise with switches, routers, and OLTs
• Available for after-hours, weekend, and emergency work until outages are resolved
• Must maintain on-call readiness within local market area
• Must pass pre-employment background screening and driver’s record check
• Close vision, color vision, depth perception, and focus adjustment ability required
• Proficient with trouble ticket systems, Microsoft Excel, and Word​​

Responsibilities

• Plan and execute service activations and configurations for commercial and enterprise network settings
• Perform network infrastructure tasks, including distribution construction, cable splicing, and power level verification
• Conduct system tests such as OTDR readings, optical power level, and BIP
• Provide technical support and troubleshooting for NOC and Network Engineers
• Manage firmware updates, patches, and equipment changes following change management protocols
• Collaborate with NOC, Network Engineers, and vendors on network operations and activations
• Lead plant issue resolution and implement effective troubleshooting systems
• Maintain documentation, quality standards, and OSHA compliance
• Provide 24/7 on-call support for network outages and service impairments
• Demonstrate expertise in network architecture, fiber design, and technical documentation
• Perform other duties as assigned

Benefits

• Fun environment.
• Fast-growing company.
• All team members start accruing PTO on day one
• Company paid benefits: STD, LTD, Basic Life and EAP.
• Voluntary Benefits: Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees